ITIL

Every major Lithuanian business enterprises and public institutions faced with a typical management problem - how to optimize information technology and telecommunications (ICT) service delivery process to meet basic operational needs and meet the increasing requirements for external companies. Most of the major Lithuanian companies looking for ways to classical these days, business management problem - to adjust their IT departments, it would not be increasing pressure on the company budget, and provide services that meet the needs of business and thus contribute to the company's viability in the market.

Our management training center for this problem, organized by the ICT infrastructure and management training in ITIL (Information Technology Infrastructure Library) methodology.

ITIL - Service Management is a theory that focuses on the optimization of working and ensuring the quality of IT services, providing an architecture based on a set of books, which gathered and summarized in the tried and tested ICT management practices, gathered from many organizations, the British government. The importance of this methodology can be described by three IT service management axioms - what is ambiguous, can not be controlled, what is out of control, can not be measured, unmeasured who can not be improved. Therefore, even if the IT department providing the services, internal services are described, they can not be optimized.

International market research firm IDC, the application of the ITIL methodology in companies 54 percent. increased IT staff productivity, reduced the duration of the incident disposal 49 percent. and increased the productivity of the workers 31 percent. It also reduces the downtime of business units to create the conditions to plan IT investments and eliminate problems associated with IT, the causes rather than consequences.

ITIL, the methodology recommended by the firms, which aims to meet the BS-15000 and ISO-20000 standards. We offer these courses: