Course summary

This course is designed to introduce basic concepts, definitions and expressions used in the ITIL methodology. The course also introduces participants to the customer-service oriented, process-based methodology, and help prepare for the Foundation Certificate in IT Service Management exam. This exam is necessary in order to further Practitioner in IT Service Management or Service Manager Certificate in IT Service Management certification.

Target group

This course and exam for IT professionals who have the company's IT service processes, deployment, management and optimization of basic knowledge. It is recommended that the executive and managing staff who want to expand this knowledge and gain the Foundation Certificate in IT Service Management certificate certifying the knowledge and skills in quality.

Practical experience in IT services, changes, versioning and asset management.

• Introduction to IT Service Management (10%)
• ITIL, the structure and content (45%)
• ITIL basic terms and concepts (45%)